Live chat: ask a quick question on any page

3 min read

1. Step 1

   Open the chat and send your question

   Press the round chat button at the bottom corner of any page. On the Live chat tab write your message and press Start chat. When you are signed in, the chat is linked to your account automatically; as a guest, add your e-mail so we can answer you.

   You may first get an answer from our AI assistant, marked as such in the chat. It knows the rules and the site and can look up your own account status, but it never changes anything. Press Talk to a human at any time and a member of the support team continues the same conversation. If nobody is online, the chat says so and we reply later in the same chat.

   Never send passwords, 2FA or recovery codes in the chat — we will never ask for them (see Security).

   

   1. 1Start chat

2. Step 2

   Other channels, and when to open a ticket

   The Contact tab in the same window lists our e-mail and the official Telegram support account; the Contact page shows them too. Only trust the Telegram account linked from this website.

   Use live chat for short questions. For anything about a specific order, account, flag, KYC or payout, open a ticket: you can attach files, every reply stays in one thread, and the team handles it in order — see Tickets.

   

   1. 1Contact