Last updated: October 8, 2026
Refunds — Admin Approval Only
Challenge and evaluation fees are, as a rule, not refunded. A refund is possible only in special circumstances and only when it has been reviewed and explicitly approved by our management team (admin). Breach, failure, cancellation, inactivity, dissatisfaction, technical issues or identity/KYC outcomes do not, on their own, create an automatic right to a refund. A challenge reset is not a refund and needs no approval: it is a self-service discounted rebuy of the same package from your panel (Trading Rules, rule 3).
Special Circumstances
There are no automatic refunds, partial refunds or fee credits after payment clears. Requests are reviewed case by case; if an admin approves, the refund is issued to the original payment method. The decision of management is final. Starting or failing to start trading does not create a refund right. A KYC rejection does not close any challenge or account: you can keep trading, and only a funded account (including Instant) waits until your KYC is approved.
Disputes
If you believe a billing error occurred (duplicate charge), open a support ticket from your account dashboard. Opening a ticket does not by itself create a right to a refund; any refund is decided by an admin.
Acknowledgement
By purchasing a challenge you acknowledge that the fee is an evaluation access charge, not a deposit, and that it is refunded only in special circumstances and with admin approval; a challenge reset is a self-service discounted rebuy and needs no approval. See Trading Rules, rule 2.
