Help center

Open a support ticket when you are stuck

Tickets are for YOUR account (login, delay, KYC files). Rule questions are often already in FAQ and Trading Rules. Include challenge id, login, server, and a crop of the error text — not a photo of the whole room.

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4 min read

  1. Step 1

    Create the ticket with facts, not only “it doesn’t work”

    Sign in and open Tickets. New ticket → pick a topic. Paste: challenge id from My challenges, login and server from Credentials if it is a connection issue, and the exact MT5 error line (screenshot cropped to that text).

    If you cannot sign in at all, use Contact or order support for payment problems, and mention the email on the order.

    Read FAQ and Trading Rules first when the question is “what is daily loss?” — that is faster than waiting for a reply.

    Closed tickets stay closed. Open a new one if the problem continues.

    Tickets
    Topic · Connection / MT5
    Challenge ID · login · server
    Send
    1. 1New ticket
    Annotated screen

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Trading Rules is the full contract. FAQ is short answers. This help center is the how-to for buttons and MetaTrader. If they ever disagree, the contract pages win.

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Sign in to the website (not MetaTrader)

The Sign in page is only for this website. MetaTrader has a separate login, password, and server that appear later under Credentials. Mixing the two is the most common beginner mistake.

Open a support ticket when you are stuck | SMP Fund