- Step 1
Check the platform name before you install anything
Open Credentials. If the card says MT5, installing MT4 will not log you into the challenge. Use Log in to MetaTrader 5 instead.
Only when the card says MT4, use the MT4 download links on that same row. Background on names: Platforms.
Account · CredentialsLogin50129384ServerBroker-Live 5Password••••••••RevealWindows · macOS · Android · iOS- 1Platform
Annotated screen - Step 2
Same File menu, same three fields
In MT4: File → Login to Trade Account. Paste Login and Password from Credentials. Search the exact server name. On the phone app: add account, then search the same server.
Website password from Sign in will not open MT4. If it fails, Tickets with a screenshot of the error text.
Login- 1Login
- 2Password
- 3Server
Annotated screen
Help center
Log in to MetaTrader 4 (only if your card says MT4)
MT4 is a different program from MT5. Use it only when Credentials says MT4. The three fields and File → Login to Trade Account work the same way.