---
title: "Live chat: ask a quick question on any page"
url: "https://smpfund.com/help/live-chat"
language: "en"
---

# Live chat: ask a quick question on any page

The round chat button at the bottom corner of every page opens Support. Live chat is for quick questions; the Contact tab lists our e-mail and Telegram. For anything about a specific order, account or payout, a ticket keeps the full record.

3 min read

## Step 1: Open the chat and send your question

Press the round chat button at the bottom corner of any page. On the Live chat tab write your message and press Start chat. When you are signed in, the chat is linked to your account automatically; as a guest, add your e-mail so we can answer you.

You may first get an answer from our AI assistant, marked as such in the chat. It knows the rules and the site and can look up your own account status, but it never changes anything. Press Talk to a human at any time and a member of the support team continues the same conversation. If nobody is online, the chat says so and we reply later in the same chat.

Never send passwords, 2FA or recovery codes in the chat — we will never ask for them (see [Security](https://smpfund.com/help/security)).

![Annotated screen: Open the chat and send your question](https://smpfund.com/help/screenshots/live-chat.webp)

- Start chat

## Step 2: Other channels, and when to open a ticket

The Contact tab in the same window lists our e-mail and the official Telegram support account; the [Contact](https://smpfund.com/contact) page shows them too. Only trust the Telegram account linked from this website.

Use live chat for short questions. For anything about a specific order, account, flag, KYC or payout, open a [ticket](https://smpfund.com/account/tickets): you can attach files, every reply stays in one thread, and the team handles it in order — see [Tickets](https://smpfund.com/help/tickets).

![Annotated screen: Other channels, and when to open a ticket](https://smpfund.com/help/screenshots/live-chat-contact.webp)

- Contact

## Open these pages

- [My tickets](https://smpfund.com/account/tickets)
- [Contact](https://smpfund.com/contact)

## Related guides

- [Open a support ticket when you are stuck](https://smpfund.com/help/tickets): Tickets are for YOUR account (login, delay, KYC files). Rule questions are often already in FAQ and Trading Rules. Include challenge id, login, server, and a crop of the error text — not a photo of the whole room.
- [Where the real rules live (and what this help center is)](https://smpfund.com/help/rules-and-faq): Trading Rules is the full contract. FAQ is short answers. This help center is the how-to for buttons and MetaTrader. If they ever disagree, the contract pages win.
- [Password, 2FA, and sessions (keep the account yours)](https://smpfund.com/help/security): Set a website password if you used Google, turn on two-factor authentication, and sign out unknown devices. Support will never ask for recovery codes in a ticket.