---
title: "Reset a failed challenge (discount repurchase)"
url: "https://smpfund.com/help/challenge-reset"
language: "en"
---

# Reset a failed challenge (discount repurchase)

If the page lists your account, you can buy the same test again cheaper. After crypto payment we close the old demo and issue new credentials. This is not the “reactivate idle account” button.

5 min read

## Step 1: Open Challenge reset and see if your account is listed

In the left menu open [Challenge reset](https://smpfund.com/account/challenge-reset). Only accounts on that list can use the discount. If the page says the feature is unavailable, wait or open [Tickets](https://smpfund.com/account/tickets). Do not buy a second full-price challenge on the [Shop](https://smpfund.com/shop) unless you really want a separate test.

A “reactivate” button on [My challenges](https://smpfund.com/account/challenges) for an idle MetaTrader account is different — it is not this reset.

![Annotated screen: Open Challenge reset and see if your account is listed](https://smpfund.com/help/screenshots/challenge-reset.webp)

- Eligible list

## Step 2: Pay the discounted checkout before the coupon expires

Requesting a reset creates a short-lived personal coupon. Complete crypto checkout (same idea as [Checkout](https://smpfund.com/checkout)) before it expires. The old account is then closed. New login details appear in [Credentials](https://smpfund.com/account/credentials) and by email — same wait as a first purchase. Watch [Orders](https://smpfund.com/account/orders) and [My challenges](https://smpfund.com/account/challenges).

![Annotated screen: Pay the discounted checkout before the coupon expires](https://smpfund.com/help/screenshots/checkout.webp)

- Coupon timer

## Open these pages

- [Challenge reset](https://smpfund.com/account/challenge-reset)
- [My challenges](https://smpfund.com/account/challenges)
- [My tickets](https://smpfund.com/account/tickets)

## Related guides

- [Buy a challenge when you have never done it](https://smpfund.com/help/buy-a-challenge): A challenge is a paid test account, not a live bank deposit and not MetaTrader access yet. Pick a program and size, pay the exact crypto amount, then wait. Fees are generally not refundable; a refund is possible only in special cases with admin approval. A challenge reset is a self-service discounted rebuy.
- [Credentials vault: where the MetaTrader password lives](https://smpfund.com/help/credentials): This is the only panel page that can show the trading password. Reveal asks for extra proof (site password or email code). Never paste that password into any other website.
- [After you pay: wait, then copy trading login](https://smpfund.com/help/after-you-pay): A green paid order is not MetaTrader. We still have to create the demo account. When it is ready you get an email and three fields appear in Credentials. Often this takes up to about 24 hours.
- [My challenges: status, targets, and why MT5 is not enough](https://smpfund.com/help/challenges): This list is the official status of each test (preparing, active, passed, failed). Profit target and loss limits are enforced here. MetaTrader only shows broker P&L.